This is our new PLDT DSL Modem Router. It’s so small! Dvd Next Copy Next Tech Forum. Look at the picture, pocket wifi for scale. Our previous PLDT Kasda KW58293 modem router started having problems a few weeks ago. I noticed that it would “hang” – WIFI connections to the router would drop and the lights on the modem router would stay steady when they should be blinking. Restarting it, usually doing a “power cycle” where I disconnect the power from the modem router, wait for at least 30 seconds, then plug it back in and turn it back on, used to fix the problem for a few days; but yesterday, even that solution stopped working.

I just checked my PLDT DSL speed. Tired of your basic internet connection and want to upgrade to something. YugaTech Philippines Tech News & Reviews.

After the modem was turned on and did its thing, I would be able to connect to the internet for about a minute until it hangs. Tried this maybe 8 times, nothing. So I finally called PLDT to get the modem router replaced (it’s within warranty, and we’ve been a PLDT DSL subscriber for years and years). I suspected it was a modem router problem and not a PLDT DSL line problem because I was not able to connect to the wifi at all when the modem router hangs. If it was a line problem, I would still be able to connect to the wifi and my gadgets would just say “No Internet Access” or “Limited Connectivity”.

Besides, the DSL and the Internet light on the modem router were both green. PLDT Broadband Repair 172 Technical Support Experience I called PLDT’s Broadband Repair hotline 172 three times yesterday. Well, 5 times if you count the first 2 times my call was dropped.

I don’t know if it was a technical problem where PLDT’s system was dropping calls, or if the reps were dropping the calls on purpose. And before you think it was because I sounded mean, I wasn’t. I was very nice, calm and normal, except that I knew what I was talking about and told them step by step all the troubleshooting steps that I did. After account verification and in the middle of explaining the problem with my PLDT modem router, my calls get dropped. The Arrow S01e01 Download Kat Torrent.

Baka nag nosebleed na yung agent Now that I think about it, I remember that my calls were also being dropped once or twice during previous times when I called 172 with broadband issues. It has happened often enough to actually make me wonder if this is a common trick employed by some dishonest agents. Even in this current situation, it happened 2 out of 5 times. On my third attempt to call 172, I asked the rep to please not drop the call. I reported the problem and I was told that it could be a line issue. The Internet light also turned RED, so I think there was also a problem with the line itself at the same time.

I wanted to use my spare Tenda modem router instead but the tech told me that they needed the PDLT-branded modem router to be kept on so that they can do diagnostics. Around midnight, the Internet light turned GREEN. I tried restarting the modem router and was still getting the same problem. I called 172 again but the rep told me that their systems were down and they can’t access any information. He asked me to call back after an hour.

After an hour, I called 172 again, this time explaining everything that was wrong with the modem router. At this point, I was ready to bust out my spare Tenda modem router. The PLDT tech support rep didn’t even know what to call the 192.168.1.1 thing (usually called the web-based router set up / configuration page). I was asking for the settings I needed to configure my Tenda modem router.

I wanted to confirm the VPI, VCI settings, channel mode, MTU, etc Poor guy had no idea what I was talking about. Oh, I miss the days when tech support guys were actual tech geeks. To his credit, he did make every effort to ask somebody about it, and he was able to give me the basic settings, after I had to explain that that the configuration page (192.168.1.1) would be different if I used a different modem (I had to explain this because he was walking me through the Kasda configuration page). That was all the information he could give so I thanked him and he assured me that a technician would be in contact within 3 days.

I let him go but it truly saddens me to once again face the fact that the current crop of tech support reps are generally not techies. Back in the early days of tech support (early 2000’s), I remember the tech support people that I ran with talked computers all the time. They built their own PCs and were constantly trying to improve them – if they were short on budget, there was always tipidpc for second hand stuff, and they were often at the LRT for meetups, LOL. They could talk you through replacing your motherboard, reinstalling Windows, and configuring your LAN over the phone.

I miss that kind of tech support – when the tech support people actually knew what they were talking about. Tech support now seems like some random person reading from a script and following a flowchart of questions. Very Fast PLDT Technician Response Time Surprisingly, the PLDT technician called me early this morning.